We dispense and give advice on National Health Service (NHS) prescriptions, issued by General Practitioners, Nurses, Independent Prescribers, Dentists, Substance Misuse clinics, Hospitals, Psychiatrists, etc. Your prescriptions will be dispensed with the utmost care using a computerised dispensing program, which automatically stores your records on your individual patient medication record; the dispensing program provider is fully approved under the Data Protection Act and the revised data is updated daily.
We respect the confidentiality of all the information and all staff have signed to respect your confidentiality. The software is programmed to detect all possible interactions (checking present and past medication, regardless of the prescriber), and will be professionally interpreted and advised by your Shivas Pharmacist. All new medications will be dispensed with detailed explanations, facilitated by the “NHS New Medicines Service”; your written consent will be sought. We strive to fulfil all your medications on first presentation, and we have a 96% success rate. However, in the event that we cannot fulfil your prescription, a “To-follow” slip will be issued and the item tried to be ordered within 24 hours. If a prescription is brought in before 1 P.M. weekdays, we will try to get the medication by 5.30 P.M. for you.
Several medicines for long term conditions are prescribed and taken on a regular basis, mostly issued by General Practitioner (GPs). To facilitate the ordering and collecting of prescriptions, we offer a Repeat Prescription Collection Service. This service is totally free and removes the burden of ordering and collecting your prescription from your surgery. The process is described more fully below.
More about NHS Prescriptions
For the latest information on prescription costs in the UK, please visit the NHS Health Costs Webpage
Who is entitled to Free NHS Prescriptions?
You can get free NHS prescriptions if, at the time the prescription is dispensed, you:
- are 60 or over
- are under 16
- are 16-18 and in full-time education
- are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
- have a specified medical condition and have a valid medical exemption certificate (MedEx)
- have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
- hold a valid war pension exemption certificate and the prescription is for your accepted disability
- are an NHS inpatient
You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Pension Credit Guarantee Credit
For full details of exemption statuses and the cirteria for these exemptions please see the NHS Health Costs Webpage
What is a pre-payment certificate (PPC)
If you are not entitled to free prescriptions and you think you will have to pay for four or more prescriptions in three months, or 15 or more items in 12 months, you may find it cheaper to buy a prescription prepayment certificate (PPC).
You can only use the PPC for your own NHS prescriptions. The PPC will start from the date of your application or phone call unless you request a different start date. You can request a start date of up to one month earlier or one month later than the date of your application or phone call.
Details of the current prescription charges and prepayment certificate costs are available from the NHS Health Costs Webpage
You can choose to pay for a 12 month PPC in a lump sum or by 10 monthly direct debit instalments. If you pay by direct debit you are entering into a commitment to pay all the instalments.
You can order a PPC online, by phoning 0845 850 0030 or by filling in an FP95 form. An FP95 form is available from some Pharmacies and GP surgeries.
Remember to apply for a new PPC in good time. If you don’t, you will have to pay prescription charges when your old PPC runs out.
If you have to pay a prescription charge while you are waiting for your PPC, you can’t get a refund unless you have an NHS receipt. The NHS receipt form is an FP57. The Pharmacist or dispensing doctor can only issue an FP57 at the time you pay a prescription charge. They can’t give you one later. You can claim for the refund of prescription charges up to three months after paying. The FP57 form tells you what to do.